Hardware / Sofware Support

Basic Support is provided on a defined response period basis and offers cost effective cover for  multiple desktop PCs and printers where downtime may not have a significant impact on business operations.

Advanced Support focuses on getting the customers' systems back up and running in the shortest possible time, rather than the more traditional 'response' service window. Designed for those companies who have become reliant on their IT systems for the day-to-day running of their business. Advanced Support provides a superior level of service for workgroup and enterprise servers, the downtime of which results in operational disruption and potential loss in revenue as large groups of people are unable to work effectively.